Terms of Use

Welcome to EUFRO Nexus

EUFRO Nexus is a B2B travel procurement, supplier management and booking platform operated by EUFRO Travel OÜ, an Estonia registered company (“Company”, “We”, “Us”, “Our”).

By accessing or using EUFRO Nexus (“Platform”), you agree to be bound by these Terms of Service.

1. PLATFORM PURPOSE

EUFRO Nexus facilitates travel procurement, quotation management, supplier connectivity, booking management and related business services for travel agencies, tour operators, destination management companies (DMCs), wholesalers and approved travel suppliers.

2. USER ELIGIBILITY

The Platform is intended solely for business users.

Users must provide accurate, complete and up-to-date registration information.

EUFRO Nexus reserves the right to approve, reject, suspend or terminate any account at its sole discretion.

3. USER ACCOUNTS

Users are responsible for maintaining the confidentiality of their login credentials.

Users shall be responsible for all activities occurring under their account.

EUFRO Nexus shall not be liable for losses resulting from unauthorized use of user credentials.

4. QUOTATIONS AND PRICING

All quotations generated through the Platform are subject to availability and supplier confirmation.

Rates displayed on the Platform are indicative and subject to supplier confirmation at the time of booking.

No reservation shall be deemed held or confirmed unless expressly confirmed by EUFRO Nexus or the relevant supplier.

Prices displayed on the Platform may change due to supplier inventory updates, market conditions, exchange rate fluctuations, supplier revisions or operational factors.

Quote validity periods shall be displayed on each quotation where applicable.

If a quoted service becomes unavailable prior to confirmation, EUFRO Nexus may offer alternative services, revised pricing or equivalent alternatives for customer approval.

5. BOOKINGS AND CONFIRMATIONS

Payment alone does not constitute booking confirmation.

Bookings shall be considered confirmed only after:

  1. Payment has been received (where applicable)
    2. And
  2. Supplier confirmation has been received and communicated to the customer.

Until supplier confirmation has been issued, availability and pricing cannot be guaranteed.

6. PAYMENTS

Full or partial payment requirements shall be specified at the time of booking.

Certain services may require immediate or full payment at the time of confirmation.

Such services may include but are not limited to:

  • * Non-refundable hotel bookings
  • * Attraction tickets
  • * Limited inventory attractions
  • * Rail tickets
  • * Ferry tickets
  • * Theme park tickets
  • * Special event tickets
  • * Time-slot based reservations
  • * Other supplier-specific services

The applicable payment requirement shall be displayed on the quotation, booking confirmation and service details.

Where immediate payment is required, services shall not be processed or confirmed until payment has been received.

For payments received in India, applicable GST and TCS shall apply in accordance with prevailing regulations.

International payments shall be made to the designated EUFRO Travel OÜ account.

Any bank charges, intermediary charges or transfer fees shall be borne by the customer unless otherwise agreed.

Prices and availability remain subject to supplier confirmation until booking confirmation has been issued.

7. CANCELLATIONS AND AMENDMENTS

Cancellation charges shall be applied in accordance with the cancellation policy displayed for each individual service.

Service-specific cancellation policies displayed on quotations shall prevail over general cancellation provisions.

Different suppliers may have different cancellation policies.

Payment requirements and cancellation conditions may vary between services and suppliers.

Non-refundable services shall remain non-refundable after confirmation

Rail tickets, ferry tickets, attraction tickets and selected special services may be non-refundable after issuance or confirmation.

Amendment requests are subject to supplier approval and may incur additional charges.

8. SUPPLIER SERVICES

Travel services available through the Platform are provided by independent third-party suppliers, including hotels, DMCs, transport providers, ferry operators, attractions and other travel service providers.

EUFRO Nexus acts as a platform operator and facilitator.

Service delivery remains the responsibility of the relevant supplier.

9. TAXES AND VAT

Applicable VAT and taxes shall be calculated according to customer location and applicable regulations.

Local city taxes, tourist taxes, resort fees and similar charges may be payable directly by travellers unless otherwise specified.

The VAT amount applicable to a booking shall be displayed within the quotation and booking summary.

10. USER OBLIGATIONS

Users agree not to:

  • * Provide false information
  • * Misuse the Platform
  • * Attempt unauthorized access
  • * Interfere with system security
  • * Use the Platform for unlawful purposes
  • * Copy, reproduce or distribute Platform content without authorization
11. INTELLECTUAL PROPERTY

All Platform content, software, branding, trademarks, logos, designs and related materials remain the property of EUFRO Travel OÜ or its licensors.

No rights are granted except as expressly stated in these Terms.

12. LIMITATION OF LIABILITY

EUFRO Nexus does not guarantee availability, pricing or supplier inventory until booking confirmation has been issued.

EUFRO Nexus and EUFRO Travel OÜ shall not be liable for:

  • * Supplier cancellations
  • * Supplier insolvency
  • * Delays
  • * Schedule changes
  • * Inventory shortages
  • * Force majeure events
  • * Third-party service failures
  • * Indirect or consequential losses

To the extent permitted by law, the Company’s liability shall be limited to the amount actually paid for the affected booking.

13. FORCE MAJEURE

EUFRO Nexus shall not be liable for failure or delay caused by circumstances beyond reasonable control, including but not limited to:

EUFRO Nexus and EUFRO Travel OÜ shall not be liable for:

  • * Natural disasters
  • * Government restrictions
  • * War
  • * Civil unrest
  • * Pandemics
  • * Transport disruptions
  • * Supplier operational failures
  • * Strikes
  • * Border closures
14. DATA PROTECTION

Personal and business information shall be processed in accordance with the EUFRO Nexus Privacy Policy.

15. ACCOUNT SUSPENSION OR TERMINATION

EUFRO Nexus reserves the right to suspend or terminate user access at any time where:

  • * These Terms are violated
  • * Supplier insolvency
  • * Fraud is suspected
  • * Regulatory requirements necessitate such action
  • * Platform security is at risk

To the extent permitted by law, the Company’s liability shall be limited to the amount actually paid for the affected booking.

16. MODIFICATIONS TO THE PLATFORM

EUFRO Nexus reserves the right to modify, suspend or discontinue any part of the Platform at any time without prior notice.

17. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Estonia.

18. CONTACT INFORMATION

EUFRO Travel OÜ

Registration Number: 16811166

VAT Number: EE102684081

Tallinn, Estonia

Email: info@eufronexus.com

Website: www.eu-fro.com

Platform: EUFRO Nexus

19. ACCEPTANCE OF TERM

By accessing or using EUFRO Nexus, users acknowledge that they have read, understood and agreed to these Terms of Service.

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Terms of Use

↓

Generic Legal Rule

 

Quotation

↓

Actual Payment Requirement

 

Hotel

↓

100% Advance

 

Vatican

↓

100% Advance

 

Transfer

↓

Pay Later

 

****

Non-refundable Hotel = 100%

Payment Vatican Museum = 100%

Payment Eiffel Tower = 100%

Payment Train Ticket = 100%

Payment Refundable Hotel = Deposit / Pay Later

******

QUOTATION CALCULATION

The system must automatically calculate:

1. Total Package Cost

2. Immediate Payment Required

3. Remaining Balance

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EUFRO NEXUS – PAYMENT POLICY & QUOTATION ENGINE LOGIC

BUSINESS PRINCIPLE

Terms of Use
    ↓
Generic Legal Rules

Quotation
    ↓
Actual Payment Requirement

Service
    ↓ 
Service Specific Payment Policy

SERVICE LEVEL PAYMENT RULES

Non-Refundable Hotel
    ↓
100% Payment Required

Refundable Hotel
    ↓
Deposit Required / Pay Later

Vatican Museum
    ↓
100% Payment Required

Eiffel Tower
    ↓
100% Payment Required

Train Tickets
    ↓
100% Payment Required

Ferry Tickets
    ↓
100% Payment Required After Confirmation

Theme Parks
    ↓
100% Payment Required

Private Transfers
    ↓
Pay Later (Default)

Sightseeing Tours
    ↓
Depends on Supplier Policy

QUOTATION CALCULATION ENGINE

The system must automatically calculate:

1. Total Package Cost

2. Immediate Payment Required

3. Remaining Balance

How long we retain your data

EXAMPLE

Hotel (Non-Refundable) €1000
Vatican Museum €300
Eiffel Tower €200
Private Transfer €400
Sightseeing €300

Package Total €2200

Immediate Payment Required €1500

Balance Amount €700

QUOTATION PDF

Every quotation must display:

Package Total

VAT

Immediate Payment Required

Balance Amount

Balance Due Date

IMPORTANT

Payment Policy and Cancellation Policy are separate rules.

Example:

Non-Refundable Hotel

Payment Policy: 100% Payment Required

Cancellation Policy: 100% Cancellation Charges After Confirmation

SYSTEM OBJECTIVE

The quotation engine must automatically identify which services require immediate payment and calculate the amount due at confirmation.

This amount must be displayed on the quotation, booking confirmation and agent portal.