Privacy policy

Last Updated:

EUFRO Nexus (“Platform”) is a travel procurement, supplier management and booking platform operated by EUFRO Travel OÜ, an Estonia registered company.

This Privacy Policy explains how EUFRO Nexus collects, uses, stores, shares and protects personal and business information submitted through the platform.

1. INFORMATION WE COLLECT

We may collect the following information:

Account Information

  • Name
  • Company Name
  • Designation
  • Email Address
  • Phone Number
  • Country

Business Information

  • Company Registration Details
  • VAT Number (where applicable)
  • Business Address
  • Tax Information

Booking Information

  • Passenger Names
  • Contact Information
  • Passport Information (where required)
  • Travel Preferences
  • Booking Details

Platform Usage Information

  • Login Activity
  • Device Information
  • IP Address
  • Browser Information
  • System Logs

Payment Information

  • Payment References
  • Billing Information

EUFRO Nexus does not store credit card details.

2. HOW WE USE YOUR INFORMATION

We use your information for:

  • User account creation and management
  • Quotation generation
  • Booking processing
  • Supplier communication
  • Customer support
  • Payment processing
  • Fraud prevention
  • Platform security
  • Legal and regulatory compliance
  • Service improvement and analytics

We use your information for:

  • User account creation and management
  • Quotation generation
  • Booking processing
  • Supplier communication
  • System Logs
  • Customer Support

We use your information for:

  • User account creation and management
  • Quotation generation
  • Booking processing
  • Supplier communication
  • Customer support
  • Payment processing
  • Fraud prevention
  • Platform security
  • Legal and regulatory compliance
  • Service improvement and analytics
3. LEGAL BASIS FOR PROCESSING

We process information based on:

  • Contractual necessity
  • Legal obligations
  • Legitimate business interests
  • User consent where required
4. SHARING OF INFORMATION

We may share information with:

  • Hotels
  • Destination Management Companies (DMCs)
  • Transfer Providers
  • Ferry Operators
  • Attraction Providers
  • Technology Service Providers
  • Payment Service Providers
  • Government Authorities where legally required

Information is shared only to the extent necessary for providing requested services.

5. INTERNATIONAL DATA TRANSFERS

As a global travel platform, information may be transferred internationally for the purpose of:

  • Processing reservations
  • Confirming travel services
  • Coordinating suppliers
  • Delivering booked services

EUFRO Travel OÜ takes appropriate measures to ensure adequate protection of transferred information.

6. DATA RETENTION

We retain information only for as long as necessary to:

  • Provide services
  • Fulfil contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records
7. SECURITY

We implement appropriate technical and organisational measures to protect information against:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Loss
  • Destruction
8. USER ACCOUNTS

Users are responsible for maintaining the confidentiality of their login credentials.

EUFRO Nexus shall not be responsible for unauthorised access resulting from failure to protect account credentials.

9. COOKIES

The Platform may use cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic
  • Maintain login sessions
  • Enhance platform performance

Users may manage cookie preferences through browser settings.

10. YOUR RIGHTS

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable
11. THIRD-PARTY WEBSITES

The Platform may contain links to third-party websites.

EUFRO Nexus is not responsible for the privacy practices or content of third-party websites.

12. POLICY UPDATES

We may update this Privacy Policy from time to time.

Any revised version will be published on the Platform and become effective upon publication.

13. CONTACT INFORMATION

For questions regarding this Privacy Policy or data protection matters, please contact:

EUFRO Travel OÜ

Email: sales@eu-fro.com

Website: www.eu-fro.com

Platform: EUFRO Nexus

14. DATA CONTROLLER

EUFRO Travel OÜ

Registration No: 16811166

VAT No: EE102684081

Tallinn, Estonia

EUFRO Nexus is operated and managed by EUFRO Travel OÜ.