1. Card Payments
EUFRO Nexus, operated by EUFRO Travel OÜ, may provide card payment facilities for eligible bookings and travel services through its approved payment service provider.
Available payment methods may vary depending on the transaction, customer location, payment provider requirements and the applicable payment service.
Before completing a payment, the applicable payment amount and payment terms will be clearly presented to the customer or travel agent.
2. Payment Confirmation
Once a card payment has been successfully processed, a payment confirmation will be provided through the applicable booking or payment process.
Customers and travel agents should retain their payment confirmation and booking reference for future communication regarding the transaction.
3. Cancellation and Refunds
Cancellation and refund conditions depend on the travel service booked and the applicable supplier’s terms.
Before payment, the applicable cancellation conditions, refund conditions and any applicable charges will be communicated as part of the booking or quotation process.
Where a refund is approved, it will normally be processed to the original payment method used for the transaction.
Processing times may vary depending on the payment provider and the customer’s card-issuing bank.
4. Payment Disputes
If a customer or travel agent believes there is an issue with a payment or booking, we encourage them to contact EUFRO Travel OÜ first so that we can review and resolve the matter as quickly as possible.
Please provide:
- Booking/reference number
- Payment date
- Payment amount
- Name of the cardholder
- Description of the issue
Contact: info@eufronexus.com
5. Chargeback Rights
Customers retain any applicable rights to dispute a card transaction with their card issuer or bank in accordance with the rules and procedures applicable to their card and issuing bank.
A chargeback may be initiated where the cardholder believes that a transaction was unauthorized, incorrectly processed, or otherwise subject to a valid dispute under the applicable card-scheme rules.
EUFRO Travel OÜ will cooperate with the relevant payment provider, acquiring institution and card issuer in the investigation and resolution of legitimate payment disputes.
Where appropriate, EUFRO may provide relevant booking records, payment confirmations, correspondence and service documentation to support the review of a disputed transaction.
6. Unauthorized Card Transactions
If a customer believes that their card has been used without authorization, they should contact their card-issuing bank immediately and inform EUFRO Travel OÜ as soon as possible.
EUFRO will cooperate with the relevant payment provider and financial institutions during the investigation.
7. Contact
For questions relating to card payments, refunds or payment disputes:
EUFRO Travel OÜ
Tallinn, Estonia
Email: info@eufronexus.com
Website: www.eufronexus.com
Last Updated: 29.09.2026